terms of service

CONDENSED TOS

TERMS OF SERVICE
LAST UPDATE: 08/06/2026This contract applies to the artist further called Indigo and person or institution further called [Customer] purchasing from Seller a work of art further called Product. By ordering Product from the Seller the Customer agrees to the following terms and conditions:PAYMENTS
1. Customer agrees to pay the due amount upfront for any orders of value lower or equal to 25,00$/R$80,00.
2. On orders above 25,00$/R$80,00, the customer can choose to pay half the invoice total upfront. The other half has to be paid on approval of the initial sketch.
2a. For each additional character, an 50% charge of the commission price will be added to the final sum.
BR 2b. para pagamentos em pix, favor mandar uma mensagem diretamente requisitando um link para realização do pagamento
3. Any other payment schedule has to be mutually agreed before work on the Product commences.
4. Customer accepts that work on the Product will not commence until payment has been received by Seller according to the above schedule.
5. Certain types of work do not allow for a split payment. In such cases customer will be informed about this and will be asked to agree on a different payment schedule, before any work can commence.PRODUCT DELIVERY
6. Customer agrees that Product will be delivered digitally to email address provided by Customer or via Discord direct messaging(DMs), after the final payment has been received by the Seller.REVISIONS
7. Customer has the right to 4 complete revisions in the sketching phase.
8. Customer has right to a reasonable amount of minor edits after completion, such as changing an eyecolor or fixing a small detail, up to an additional 10% of the total time spent on creating the originally delivered Product. Any requests above that, however minor, will require a prior mutual agreement and will result in a proportional increase of order value. Any such increase will be invoiced separately. Work on any such excessive requests will not commence until the payment for the additional invoice(s) has been received.CURRENCY CONVERSIONS
9. Customer agrees to pay the total amount specified in [CURRENCY]
10. Payment is considered as received and completed only when total amount received on Seller's [CURRENCY] account is equal to the invoice amount in [CURRENCY]REFUND POLICY
11. Customer has right to request a full refund if there's been no progress for seven days, or when Product has not been completed within 30 days. Refund conditions for commissions which require more work must be agreed separately, before the work commences. These provisions exclude work interruptions caused by unforeseen circumstances such as illness, accident or any other credibly documented reason for interruption of work.
12. Customer obliges to contact the Seller in a fast and responsive manner, responding in a timely manner to any requests for comments, clarifications, opinions, validation of progress etc. Lack of timely communication on behalf of Customer will be recognized as implicit approval of all work progress and current state of the Product.PERSONAL AND COMMERCIAL USE
13. The Product received by Customer is for personal use. Any use of the Product for commercial purposes, reselling it, reproduction or publishing for reasons other than personal purposes has to be approved beforehand by the Seller. This will require a separate agreement between Customer and Seller defining exact conditions and financial implications of such use of the Product.Customer does not hold the right to use the product in any blockchain-related technology, including NFTs, cryptocurrency, or future inventions in the space.In addition, Customer does not hold the right to use the product for AI datasets or for AI tools and any present or future inventions in the space.CANCELLATIONS
14. Seller reserves every right to refuse or cancel any order, under condition of full refund, without giving reasons to Customer.
15. Any disrespectful behavior will not be tolerated and may result in a cancellation of the order. Customer will receive full or partial refund depending on amount of work completed. Seller will have full right to refuse any service to the Customer in the future.